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Terms & Conditions

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These Terms and Conditions govern your relationship with My ADHD Coach, operated by Jo Picken

("Coach", "we", "us" or "our"). By engaging in coaching services, you ("Client" or "you") agree to

abide by the following Terms and Conditions.


We provide coaching services for adults with ADHD as more fully described on our website and in

our coaching agreement. Services may include, but are not limited to, one-on-one coaching sessions,

group coaching sessions, workshops, and digital content.


a. All coaching sessions are scheduled in advance by direct agreement between the Client and the


b. We understand that sometimes unexpected events occur that may prevent you from attending a

scheduled session. In such cases, we kindly ask that you provide at least 24 hours' notice prior to your

session if you need to cancel or reschedule.

c. Cancellation notices should be given via email or phone call, during normal business hours.

d. If a session is cancelled less than 24 hours prior to the scheduled start time, the session will be

deemed forfeit and no refund will be provided.

e. The Coach reserves the right to cancel or reschedule sessions as necessary, with a notification to the



Fees for our services are outlined on our website and in our coaching agreement. Payment is due

prior to the commencement of services, unless otherwise agreed in writing. We accept payment by

the means specified on our website or in our coaching agreement.

We are also pleased to accept payments through the Access to Work scheme, a part of the UK's

Department for Work and Pensions. This government initiative provides financial support to

individuals who have a disability or health condition that affects their ability to work.

If you are eligible and approved for Access to Work funding, this can be used to cover the cost of

our coaching services.

Here's how it works:

a. Apply for Access to Work: You can apply online via the government's website or by

contacting the Access to Work helpline.

b. Assessment: An Access to Work adviser will contact you to discuss what help you could get.

They may also speak to your employer or visit your workplace. They'll then make a decision

on your grant.

c. Quote for Services: Once approved, contact us to arrange your coaching sessions. We'll

provide a quote for the services you need, which you then submit to Access to Work.

d. Payment: Access to Work will reimburse you for the cost of the coaching services or pay us


Please remember that applying for Access to Work and receiving funds is entirely your responsibility.

We are happy to assist with providing the necessary quotes and invoices, but we are not involved in

the application or decision-making process.

For more information about Access to Work, including eligibility criteria and how to apply, please

visit the official government website.

Note: Any coaching sessions booked through Access to Work are still subject to our standard terms

and conditions, including our 24-hour cancellation policy.


We respect your privacy and must insist you respect the privacy of fellow Programme participants.


All materials, procedures, policies, and standards, all teaching manuals, all teaching aids, all

supplements and the like that have been or will be made are for personal use in or in connection with

your programme only.


Coaching is not a substitute for professional mental health care or medical care. The Coach is not a

mental health or healthcare professional. The Client is solely responsible for creating and

implementing their own physical, mental and emotional well-being decisions, choices, actions and



The Coach makes no guarantees, representations or warranties of any kind or nature, express or

implied with respect to the coaching services negotiated, agreed upon and rendered. In no event

shall the Coach be liable to the Client for any indirect, consequential or special damages.


These Terms and Conditions and any separate agreements whereby we provide you Services shall

be governed by and construed in accordance with UK law.


We reserve the right to update, change or replace any part of these Terms and Conditions by

posting updates and changes to our website.

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in

your state or province of residence, or that you are the age of majority in your state or province of


Please note that by submitting the Coaching intake form, you agree to these Terms and Conditions

and our 24-hour cancellation policy.

Effective Date: 1st May 2023


Jo Picken

My ADHD Coach

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